FAQ:
Q1: Why is the charging speed low when I use the adapter?
A1: We recommend using the included charging cable with this product. Not all charging cables are fast charging compatible and if you use a non-compatible cable, the charging speed may be slower. Also make sure the charging cable is firmly connected to the adapter.
Q2: Why do the adapter get warm when charging?
A2: Fast charging generates heat and it is normal for adapters to get warm during use. This adapter has an aluminium shell that effectively dissipates heat to allow safe and faster charging. This allows it to feel warm.
Q3: Why not charge even though it is plugged?
A3: Please make sure the adapter is firmly inserted and the charging cable is securely connected at both ends. We recommend using the included charging cable. If you use another, try to change to check if it makes a difference.