Q: What is included in the package?
A: Package: Portable 16 inch touchscreen monitor x 1, HDMI cable x 1, USB-C to USB-C cable x 1, USB A to USB-C cable x 2, power supply x 1.
Q: What devices can be connected to the monitor?
A: 1. Device with a fully equipped Type-C interface (USB 3.1). 2. Device with an HDMI interface.
Q: Why does the touch function not work on my monitor?
A: This situation may be caused by: 1. The signal cable of the monitor is not connected correctly. After connecting the HDMI port of the monitor, connect the included USB-C cable to the USB port of the computer so that the touch signal can be transmitted. (Connect the Type-C side of the cable to the Type-C port of the monitor and the USB side to the host USB port of the computer) 2. The third-party converter is not connected correctly or has a malfunction. Some devices that do not have a USB port may need to be paired with a third-party converter to connect to this monitor. Make sure the converter is connected correctly and works properly.
Q: Why are there black areas at the top and bottom of the monitor screen where no images are displayed?
A: In this case, please check that the default image output ratio of your device is 16:10. If not, please change the aspect ratio. The standard aspect ratio of this monitor is 16:10 and the display area is larger than the aspect ratio of 16:9 images. As this monitor automatically detects the input image ratio, if your devices default output image aspect ratio is 16:9, part of the monitor screen will not display an image and will be displayed in black. If your problem continues to be unresolved, please let us know more details by sending us a message via Amazon. We will then find a solution for you as soon as possible. Thank you.